If you are a first time client, you will need to complete a Patient Massage Intake Form. Click the above button to complete the Intake. This form can be completed on your smart phone, tablet or computer. Unfortunately we can not accept printed copies.
CANCELLATIONS/NO-SHOWS - We require 24-hour notice of cancellation, or you may be billed for half your session time. Since that time frame was reserved for you, it is almost impossible to fill that spot on short or no notice. I realize that emergencies can happen, so call and we can discuss your situation. Exceptions will be made for clients who need to cancel for labor. Clients who "no-show" for their appointment will be charged the full amount.
YOUR SESSION TIME - It is recommended that you arrive at least 5 minutes prior to your scheduled appointment. Your session is scheduled to begin at your appointment time. Unfortunately, no extension can be given for lateness. Please allow time to find parking and to use the restroom if necessary. In the rare event that I am running late, you will still receive your full amount of time if convenient for you. If not, I will adjust the price of your massage accordingly.
RESTROOMS- The receptionist can direct you to the restrooms. In Bala Cynwyd the restrooms are located outside the suite to the left (behind the elevator). The Woman's Room is locked for security reasons. The receptionist can provide you with a key. In media the restroom is located off the kitchen (on the first floor).
GIFT CERTIFICATES- Please use gift certificates within one year of receiving. Gift certificates are transferable. The 24 hour notice of cancellation applies to gift certificates as well, although rather than being billed for the session, the gift certificate will be considered as having been used. Not redeemable for cash. After one year the purchase price will be given as a credit for a future service.
PAYMENT - Payment is expected at time of service and made be made using cash, check or major credit card. If paying with cash, please have exact change. Your therapist will not be able to make change.
Bala Cynwyd Due to the construction, the building is offering Valet Parking for your convenience. No tipping is necessary. A tip has already been figured into the attendants salary. If you do not wish to use the valet there is a limited amount of parking, There are two lots- a larger one in the front of the building and a smaller one behind the building. The rear lot is not handicap accessible.
Media Metered street parking is available. There is a public lot at Orange and Baltimore Ave that is metered. There is also a public lot at Olive and Baltimore Ave that is metered.