Your First Visit
If you are a first time client, please fill out our Client Massage Intake Form (button below) prior to your visit. This form is complete online with your smart phone, tablet or computer. Unfortunately we can not accept printed copies.
ADDRESS
29 Bala Ave
Suite 108
Bala Cynwyd, PA 19004
OFFICE POLICIES
CANCELLATIONS/NO-SHOWS - We require 24-hour notice of cancellation, or you may be billed for your full session time. Since that time frame was reserved for you, it is almost impossible to fill that spot on short or no notice. I realize that emergencies can happen, so call and we can discuss your situation. Exceptions will be made for clients who need to cancel for labor. Clients who "no-show" will be sent an invoice for the full session time.
YOUR SESSION TIME - It is recommended that you arrive at least 5 minutes prior to your scheduled appointment. Your session is scheduled to begin at your appointment time. Unfortunately, no extension can be given for lateness. Please allow time to find parking and to use the restroom if necessary. In the rare event that I am running late, you will still receive your full amount of time if convenient for you. If not, I will adjust the price of your massage accordingly.
RESTROOMS- The restrooms are located in the hall near the front door.
GIFT CERTIFICATES - Please use gift certificates within one year of receiving. Gift certificates are transferable. The 24 hour notice of cancellation applies to gift certificates as well, although rather than being billed for the session, the gift certificate will be considered as having been used. Not redeemable for cash. After one year the purchase price will be given as a credit for a future service.
PAYMENT - Payment is expected at time of service and made be made using Venmo, cash, check or major credit card. If paying with cash, please have exact change. Your therapist will not be able to make change. We are also able to take FSA and HSA cards for payment.
29 Bala Ave
Suite 108
Bala Cynwyd, PA 19004
OFFICE POLICIES
CANCELLATIONS/NO-SHOWS - We require 24-hour notice of cancellation, or you may be billed for your full session time. Since that time frame was reserved for you, it is almost impossible to fill that spot on short or no notice. I realize that emergencies can happen, so call and we can discuss your situation. Exceptions will be made for clients who need to cancel for labor. Clients who "no-show" will be sent an invoice for the full session time.
YOUR SESSION TIME - It is recommended that you arrive at least 5 minutes prior to your scheduled appointment. Your session is scheduled to begin at your appointment time. Unfortunately, no extension can be given for lateness. Please allow time to find parking and to use the restroom if necessary. In the rare event that I am running late, you will still receive your full amount of time if convenient for you. If not, I will adjust the price of your massage accordingly.
RESTROOMS- The restrooms are located in the hall near the front door.
GIFT CERTIFICATES - Please use gift certificates within one year of receiving. Gift certificates are transferable. The 24 hour notice of cancellation applies to gift certificates as well, although rather than being billed for the session, the gift certificate will be considered as having been used. Not redeemable for cash. After one year the purchase price will be given as a credit for a future service.
PAYMENT - Payment is expected at time of service and made be made using Venmo, cash, check or major credit card. If paying with cash, please have exact change. Your therapist will not be able to make change. We are also able to take FSA and HSA cards for payment.